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Contacting the European Medicines Agency by phone

The Agency's switchboard is: +44 (0)20 3660 6000. It is open Monday to Friday, 7:30 to 19:00, except for Agency holidays.

The Agency's business hours are Monday to Friday, 08:30 to 18:00.

General enquiries

For all general enquiries, please use our online form:

Contacting the Agency by post

European Medicines Agency
30 Churchill Place
Canary Wharf
London E14 5EU
United Kingdom

Product emergency hotline

Outside of working hours (Monday to Friday before 08:30 and after 18:00), at weekends and on Agency holidays, you may call the product emergency hotline: +44 (0)20 3660 7600.

This is an emergency number and should be used only in the event of a potentially serious problem with a centrally authorised product. The details of your call may be documented, including personal data if you provide them (such as your name, contact details and nature of the issue raised), in accordance with our Privacy policy.

Other useful contacts

 
Press office
Monika Benstetter
Tel. +44 (0)20 3660 8427
E-mail: press@ema.europa.eu
The press office only deals with enquiries from media representatives on matters relating to the work of the European Medicines Agency.

For enquiries from the general public and other parties, use General enquiries.

Pharmacovigilance

For medicinal products for human use:

Peter Arlett

Tel: +44 (0)20 3660 7108
E-mail: p-pv-helpdesk@ema.europa.eu

 

For medicinal products for veterinary use:

Jos Olaerts
Tel. +44 (0)20 3660 8624
E-mail: vet-phv@ema.europa.eu

The constant safety monitoring of medicines after authorisation ('pharmacovigilance') is an important part of the work of the Agency and regulatory authorities in Member States.

Product defects reporting

Tel. +44 (0)20 3660 7676 (for use only as stated in the relevant instructions)
Tel. +44 (0)20 3660 8400 (switchboard)

Tel. +44 (0)7880 550697 (outside office hours)
Fax. +44 (0)20 3660 5535
E-mail: qdefect@ema.europa.eu

In order to protect public and/or animal health, authorisation holders are required to notify the European Medicines Agency of any quality defect that could result in a recall or restriction on supply.
Certificates on medicinal products

Julia Lidner
Tel. +44 (0) 20 3660 7567
E-mail: certificate@ema.europa.eu

The Agency issues certificates of medicinal products in conformity with the arrangements laid down by the World Health Organization. These certify the marketing authorisation and good manufacturing status of medicinal products in the European Union (EU) and are intended for use in support of marketing-authorisation applications within and export to non-EU countries.
Plasma master file (PMF) and vaccine-antigen master file (VAMF) certificates

PMF certificates:

Silvia Domingo
Tel. +44 (0)20 3660 8552
Fax. +44 (0)20 3660 5515
Email: silvia.domingo@ema.europa.eu

 

VAMF certificates:

Ragini Shivji
Tel. +44 (0)20 3660 8698
Fax. +44 (0)20 3660 5515
E-mail: VAMF@ema.europa.eu

The Agency issues Plasma master files and Vaccine-antigen master files certificates of medicinal products in conformity with the arrangements laid down by European Union (EU) legislation. The certification process is an assessment of the PMF or VAMF application dossier. The certificate of compliance is valid throughout the EU.

 

Quality management system
Mario Benetti
E-mail: iqmanagement@ema.europa.eu

Quality management practices are an integral part of the Agency’s governance structure and its business processes. These practices help to ensure that the Agency operates to consistently high levels of quality, efficiency and cost-effectiveness. 

Meeting and conference management

Meeting and Conference Management
Tel. +44 (0)20 3660 7700
Fax. +44 (0)20 3660 5570

 

Hotel and travel bookings:
bookings@ema.europa.eu

 

Financial Support Services
Tel. +44 (0)20 3660 7105

 

Financial queries:
delegatesreimbursements@ema.europa.eu

EU Enlargement Programmes
General conference queries:
ipa.conferences@ema.europa.eu

This service is responsible for ensuring support to EMA meetings. It provides an interface between the EMA and delegates, assisting them with their travel and hotel bookings and any other query they may have.

 

This service deals with reimbursement of all expenses related to travel and accommodation of experts attending scientific meetings, inside and outside the Agency's premises.

Requests for information and documents
European Medicines Agency Information Service
European Medicines Agency DM&P
30 Churchill Place
Canary Wharf
London E14 5EU

info@ema.europa.eu
A wide range of documents has now been published by the European Medicines Agency, including press releases, general information documents, annual reports and work programmes. These and other documents are available through the document library.
European experts lists
European Medicines Agency
30 Churchill Place
Canary Wharf
London E14 5EU

Tel. +44 (0)20 3600 8567
europeanexperts@ema.europa.eu
Approximately 3000 experts are used by the European Medicines Agency in its scientific evaluation work. The list of these European experts is available for examination on request at the Agency offices.
Integrated quality management

Head of internal audit sector

Edit Weidlich
European Medicines Agency
30 Churchill Place
Canary Wharf
London E14 5EU

iqmanagement@ema.europa.eu

IQM/audit: deals with integrated management and internal audit at the Agency, the logistics for the Benchmarking of European Medicines Agency and is the secretariat of the Agency's Audit Advisory Committee.

Queries related to this function should be sent to IQManagement@ema.europa.eu
Product Defects Reporting

For product defects relating to quality contact:

Inspections
European Medicines Agency
7 Westferry Circus
Canary Wharf
London E14 4HB

Tel. +44 (0)20 7523 7676 (for use only as stated in the relevant instructions)
Tel. +44 (0)20 7418 8400 (Switchboard)

Outside office hours
+44 7880550697
Fax. +44 2074188590
qdefect@ema.europa.eu

In order to protect public and/or animal health, authorisation holders are required to notify the European Medicines Agency of any quality defect that could result in a recall or restriction on supply.
Certificates of a Medicinal Product

For enquiries concerning certificates for centrally authorised medicines for human or veterinary use:

Miguel Rodriguez
European Medicines Agency
30 Churchill Place
Canary Wharf
London E14 5EU

Tel. +44 (0)20 3600 7107
certificate@ema.europa.eu

The European Medicines Agency issues certificates of a medicinal product in conformity with the arrangements laid down by the World Health Organisation. These certify the marketing authorisation and good manufacturing status of medicinal products in the EU and are intended for use in support of marketing authorisation applications in and export to non-EU countries.